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WE ARE PARTNERED WITH MANY DIFFERENT MANUFACTURERS. TYPICALLY, SHIPPING TAKES NO LONGER THAN 14-25 DAYS, EXCEPT IN CERTAIN CIRCUMSTANCES.
FOR US ORDERS: ORDERS $75 OR MORE QUALIFY FOR FREE SHIPPING. ORDERS BELOW $75 WILL INCUR A SHIPPING CHARGE.
FOR INTERNATIONAL ORDERS: ORDERS $75 OR MORE QUALIFY FOR FREE SHIPPING. ORDERS BELOW $75 WILL INCUR A SHIPPING CHARGE.
YES, WE CAN SHIP TO AN ALTERNATE ADDRESS. PLEASE ENSURE THAT THIS INFORMATION IS ENTERED CORRECTLY BEFORE SUBMITTING YOUR ORDER. WE ARE UNABLE TO CANCEL OR MAKE ANY CHANGES TO AN ORDER AFTER IT HAS BEEN PROCESSED.
AT CALL HER MADAME, WE OFFER A 14-DAY RETURN POLICY FOR REGULAR PRICED ITEMS THAT ARE IN THEIR ORIGINAL CONDITION AND PACKAGING. REFUNDS WILL BE ISSUED IN THE FORM OF STORE CREDIT.
UNFORTUNATELY, SALE ITEMS AND ITEMS THAT HAVE BEEN USED OR SHOW SIGNS OF WEAR, DAMAGE, OR ALTERATION ARE NOT ELIGIBLE FOR RETURN.
PLEASE NOTE THAT THE CUSTOMER IS RESPONSIBLE FOR ENSURING THAT THE CORRECT SHIPPING ADDRESS IS PROVIDED AT THE TIME OF PURCHASE. IF AN ORDER DOES NOT ARRIVE DUE TO AN INCORRECT SHIPPING ADDRESS, IT IS THE RESPONSIBILITY OF THE CUSTOMER TO RESOLVE THE ISSUE.
TO COMPLETE A RETURN, PLEASE INCLUDE THE ORIGINAL RECEIPT OR PROOF OF PURCHASE, ORDER NUMBER, AND ANY TAGS OR PACKAGING MATERIALS WITH THE RETURNED ITEM. BEAUTY AND GROOMING PRODUCTS, PIERCED JEWELRY, LINGERIE, AND SWIMWEAR CANNOT BE RETURNED DUE TO HEALTH AND HYGIENE REASONS. SHOES MUST NOT SHOW ANY SIGNS OF WEAR. ANY ITEM THAT IS NOT IN ITS ORIGINAL CONDITION, IS DAMAGED, OR MISSING PARTS FOR REASONS NOT DUE TO OUR ERROR MAY NOT BE ELIGIBLE FOR A RETURN.
PLEASE BE AWARE THAT ANY SIGNS OF REFUND ABUSE MAY RESULT IN THE DENIAL OF YOUR CLAIM. IN CERTAIN CIRCUMSTANCES, ONLY PARTIAL REFUNDS MAY BE GRANTED. IF YOU HAVE ANY QUESTIONS ABOUT OUR RETURN POLICY, PLEASE DON'T HESITATE TO REACH OUT TO US.
AT CALL HER MADAME, WE PROCESS ORDERS IMMEDIATELY UPON RECEIPT AND ARE UNABLE TO CANCEL ORDERS AFTER THEY HAVE BEEN PROCESSED. IF YOU HAVE ANY ADDITIONAL QUESTIONS, PLEASE DO NOT HESITATE TO CONTACT US AT SUPPORT@CALLHERMADAME.COM.
AT CALL HER MADAME, WE STRIVE TO GET YOUR ORDERS TO YOU AS QUICKLY AS POSSIBLE. AS A RESULT, WE BEGIN PROCESSING ORDERS IMMEDIATELY AFTER THEY ARE PLACED. UNFORTUNATELY, ONCE AN ORDER HAS BEEN PLACED, WE ARE UNABLE TO MAKE ANY CHANGES TO IT.
Unfortunately, we are currently unable to process exchanges at this time because we can't guarantee that the item you've purchased will be in stock upon receiving your return. For more information, please contact us at support@callhermadame.com.
FOR THE HEALTH AND SAFETY OF ALL OUR CUSTOMERS, COSMETICS & BEAUTY PRODUCTS, BODYSUITS, SWIMSUITS, AND/OR UNDERGARMENTS ARE NON-RETURNABLE. IF YOU HAVE ANY ADDITIONAL QUESTIONS, PLEASE DO NOT HESITATE TO CONTACT US AT support@callhermadame.com.
AT CALL HER MADAME, WE PRIORITIZE THE SECURITY OF OUR CUSTOMERS' PERSONAL INFORMATION AND STRIVE TO ENSURE THAT IT IS ALWAYS KEPT SAFE AND SECURE. WE DO NOT SHARE ANY OF OUR CUSTOMERS' INFORMATION WITH THIRD PARTIES. IF YOU HAVE ANY CONCERNS OR QUESTIONS ABOUT OUR PRIVACY PRACTICES, PLEASE FEEL FREE TO REVIEW OUR PRIVACY POLICY.
AT CALL HER MADAME, WE TAKE CUSTOMER SATISFACTION VERY SERIOUSLY. IF YOU RECEIVE AN ITEM THAT IS FAULTY OR SIGNIFICANTLY DIFFERENT FROM THE DESCRIPTION PROVIDED, WE WILL INVESTIGATE AND ISSUE A STORE CREDIT WITHIN 24 TO 48 HOURS UPON COMPLETION OF THE INVESTIGATION. IF YOU NEED TO RETURN AN ITEM, PLEASE CONTACT OUR CUSTOMER SERVICE TEAM BY FILLING OUT THE CUSTOMER SERVICE FORM WITHIN 14 DAYS OF THE DELIVERY DATE OF THE GOODS. A MEMBER OF OUR TEAM WILL GET BACK TO YOU TO DISCUSS THE RETURN PROCESS. THANK YOU FOR YOUR UNDERSTANDING AND COOPERATION.
AT CALL HER MADAME, WE ACCEPT ALL MAJOR PAYMENT METHODS INCLUDING PAYPAL, APPLE PAY, AMAZON PAY, GOOGLE PAY, ZIP, AND SHOP PAY.
AT CALL HER MADAME, WE BELIEVE IN INCLUSIVITY AND CATER TO WOMEN OF ALL SIZES. OUR PLUS SIZE CLOTHING COLLECTION IS SPECIFICALLY DESIGNED TO FLATTER AND EMPOWER PLUS SIZE WOMEN. WE ENCOURAGE ALL OF OUR CUSTOMERS TO EMBRACE THEIR BODIES AND FEEL CONFIDENT IN THEIR OWN SKIN.
DON'T WORRY.....OUR BEST SELLING ITEMS THAT ARE OUT OF STOCK GIVES YOU THE OPTION TO SIGN UP FOR A RESTOCK NOTIFICATION VIA EMAIL.
ARE YOU A FASHION-FORWARD INDIVIDUAL WITH A PASSION FOR STYLE? DO YOU HAVE THE ABILITY TO MAKE ANYTHING LOOK GOOD WITH CLASS AND PERSONALITY? IF SO, WE INVITE YOU TO JOIN THE CALL HER MADAME COMMUNITY, KNOWN AS THE MADGANG. TO APPLY, PLEASE FOLLOW THE STEPS BELOW:
WE UNDERSTAND THAT YOU MAY NEED TO UNSUBSCRIBE FROM OUR EMAIL LIST. AT THE BOTTOM OF EACH EMAIL WE SEND, THERE IS AN UNSUBSCRIBE BUTTON THAT YOU CAN USE TO OPT OUT OF RECEIVING FURTHER COMMUNICATIONS FROM US. PLEASE ALLOW 24-48 HOURS FOR YOUR REQUEST TO BE PROCESSED AND FOR YOU TO BE FULLY REMOVED FROM OUR EMAIL LIST. IF YOU HAVE ANY SUGGESTIONS ON HOW WE CAN IMPROVE OUR SERVICE, PLEASE DON'T HESITATE TO CONTACT US VIA EMAIL AT support@callhermadame.com OR BY DIRECT MESSAGE ON INSTAGRAM. WE VALUE YOUR FEEDBACK AND ARE ALWAYS LOOKING FOR WAYS TO BETTER SERVE OUR CUSTOMERS.
DURING THE CHECKOUT PROCESS, YOU WILL SEE A FIELD LABELED "DISCOUNTS" WHERE YOU CAN ENTER YOUR GIFT CARD CODE OR PROMOTIONAL CODE. SIMPLY ENTER THE CODE AND CLICK "APPLY" TO REDEEM YOUR DISCOUNT. PLEASE NOTE THAT ONLY ONE PROMOTIONAL CODE CAN BE USED PER ORDER. IF YOU HAVE ANY ISSUES OR QUESTIONS REGARDING THE USE OF YOUR GIFT CARD OR PROMOTIONAL CODE, DON'T HESITATE TO CONTACT US FOR ASSISTANCE.
