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ALL REFUNDS WILL BE ISSUED IN THE FORM OF STORE CREDIT.
AT CALL HER MADAME, WE OFFER A 14-DAY RETURN POLICY FOR REGULAR PRICED ITEMS THAT ARE IN THEIR ORIGINAL CONDITION AND PACKAGING. REFUNDS WILL BE ISSUED IN THE FORM OF STORE CREDIT.
UNFORTUNATELY, SALE ITEMS AND ITEMS THAT HAVE BEEN USED OR SHOW SIGNS OF WEAR, DAMAGE, OR ALTERATION ARE NOT ELIGIBLE FOR RETURN.
PLEASE NOTE THAT THE CUSTOMER IS RESPONSIBLE FOR ENSURING THAT THE CORRECT SHIPPING ADDRESS IS PROVIDED AT THE TIME OF PURCHASE. IF AN ORDER DOES NOT ARRIVE DUE TO AN INCORRECT SHIPPING ADDRESS, IT IS THE RESPONSIBILITY OF THE CUSTOMER TO RESOLVE THE ISSUE.
TO COMPLETE A RETURN, PLEASE INCLUDE THE ORIGINAL RECEIPT OR PROOF OF PURCHASE, ORDER NUMBER, AND ANY TAGS OR PACKAGING MATERIALS WITH THE RETURNED ITEM. BEAUTY AND GROOMING PRODUCTS, PIERCED JEWELRY, LINGERIE, AND SWIMWEAR CANNOT BE RETURNED DUE TO HEALTH AND HYGIENE REASONS. SHOES MUST NOT SHOW ANY SIGNS OF WEAR. ANY ITEM THAT IS NOT IN ITS ORIGINAL CONDITION, IS DAMAGED, OR MISSING PARTS FOR REASONS NOT DUE TO OUR ERROR MAY NOT BE ELIGIBLE FOR A RETURN.
PLEASE BE AWARE THAT ANY SIGNS OF REFUND ABUSE MAY RESULT IN THE DENIAL OF YOUR CLAIM. IN CERTAIN CIRCUMSTANCES, ONLY PARTIAL REFUNDS MAY BE GRANTED. IF YOU HAVE ANY QUESTIONS ABOUT OUR RETURN POLICY, PLEASE DON'T HESITATE TO REACH OUT TO US.
TO COMPLETE YOUR RETURN WE REQUIRE:
AT CALL HER MADAME, WE STAND BEHIND THE QUALITY OF OUR PRODUCTS AND WANT OUR CUSTOMERS TO BE SATISFIED WITH THEIR PURCHASES. IF YOU DID NOT RECEIVE YOUR PRODUCT OR IT IS SIGNIFICANTLY DIFFERENT FROM OUR DESCRIPTION, WE GUARANTEE TO ISSUE STORE CREDIT WITHIN 24 TO 48 HOURS UPON A SUCCESSFUL INVESTIGATION. IF YOU RECEIVE A PRODUCT THAT IS FAULTY OR HAS MISSING ITEMS, PLEASE RETURN IT TO US WITHIN 14 DAYS OF THE DELIVERY DATE OF THE GOODS.
TO INITIATE A RETURN FOR A FAULTY OR MISSING PRODUCT, PLEASE CONTACT OUR CUSTOMER SERVICE TEAM BY FILLING OUT A CUSTOMER SERVICE FORM. A MEMBER OF OUR TEAM WILL GET BACK TO YOU AS SOON AS POSSIBLE TO ASSIST WITH YOUR RETURN. PLEASE NOTE THAT WE WILL NEED PROOF IF THE PRODUCT IS DIFFERENT FROM OUR DESCRIPTION.
TO RETURN YOUR PRODUCT, PLEASE SEND YOUR PACKAGE TO THE FOLLOWING ADDRESS:
CALL HER MADAME
2348 VILLAGE AT BEXLEY DR
COLUMBUS, OHIO 43209
PLEASE NOTE THAT YOU WILL BE RESPONSIBLE FOR COVERING THE COST OF SHIPPING FOR YOUR RETURNED ITEM. SHIPPING COSTS ARE NON-REFUNDABLE, AND IF YOU RECEIVE A REFUND, THE COST OF RETURN SHIPPING WILL BE DEDUCTED FROM YOUR REFUND.
WHEN RETURNING ITEMS TO US, BE SURE TO INCLUDE YOUR ORDER NUMBER. IF YOU ARE RETURNING AN ITEM THAT IS VALUED AT $75 OR MORE, IT IS RECOMMENDED THAT YOU USE A TRACKABLE SHIPPING SERVICE OR PURCHASE SHIPPING INSURANCE TO ENSURE THAT YOUR RETURN REACHES US SAFELY. WE CANNOT GUARANTEE THAT WE WILL RECEIVE YOUR RETURNED ITEM IF IT IS NOT SHIPPED WITH THESE PRECAUTIONS.
IF YOUR RETURN IS FOR A FAULTY OR INCORRECT ITEM, PLEASE CONTACT OUR CUSTOMER SERVICE TEAM FOR ASSISTANCE. You can reach out to us HERE.
UPON RECEIPT OF YOUR RETURN, OUR TEAM WILL CONDUCT AN INSPECTION TO ENSURE THAT THE ITEM MEETS OUR RETURN POLICY CRITERIA. UPON COMPLETION OF THIS INSPECTION, WE WILL SEND YOU AN EMAIL NOTIFICATION CONFIRMING RECEIPT OF YOUR RETURN AND THE STATUS OF YOUR REFUND REQUEST. IF YOUR REQUEST IS APPROVED, WE WILL IMMEDIATELY PROCESS YOUR REFUND AND ISSUE A STORE CREDIT CODE VIA EMAIL WITHIN 24 HOURS.
UNFORTUNATELY, WE ARE UNABLE TO OFFER EXCHANGES AT THIS TIME DUE TO THE UNCERTAINTY OF STOCK AVAILABILITY UPON RECEIVING A RETURN. FOR FURTHER ASSISTANCE, PLEASE EMAIL US AT: support@callhermadame.com
IF YOU HAVE ANY QUESTIONS OR CONCERNS, PLEASE DO NOT HESITATE TO CONTACT US. WE ARE HAPPY TO ASSIST YOU.
INSTAGRAM: You can direct message us on Instagram at @CALLHERMADAME and we will respond within 24 hours.
FACEBOOK: You can send us a message via the Messenger button in the bottom left corner of our website, and we will respond within 24 hours.
EMAIL: You can email us at support@callhermadame.com
MAIL: You can write to us at the following address:
CALL HER MADAME
2348 VILLAGE AT BEXLEY DR
COLUMBUS, OH 43209
